Privacy Policy

Introduction

UNS Creations ("we", "us", "our") is a women's fashion brand based in India. This Privacy Policy applies to all visitors, customers, and users of our website and services.

This policy is compliant with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable data protection laws.

Information We Collect

We collect information necessary to provide you with an excellent shopping experience. This includes:

• Identity & Contact Information: Your name, email address, phone number, and delivery address when you place an order or create an account.
• Payment Data: We do not store your payment card details. Payments are processed securely through certified third-party payment gateways.
• Order & Purchase History: Details of products you have ordered, returned, or enquired about.
• Communication Records: Messages you send us via our contact form, email, or WhatsApp.
• Device & Technical Data: Your IP address, browser type, device type, operating system, and pages visited — collected automatically when you use our website.
• Marketing Preferences: Your opt-in or opt-out preferences for newsletters and promotional communications.
• User-Generated Content: Reviews, ratings, or photos you voluntarily submit.

How We Use Your Data

We use your personal information only for legitimate purposes necessary to operate our business and serve you well:

• To process and fulfil your orders and manage returns or exchanges.
• To communicate order confirmations, shipping updates, and delivery notifications.
• To respond to your enquiries and provide customer support.
• To send marketing and promotional emails — only if you have opted in.
• To personalise your shopping experience and show you relevant products.
• To improve our website, detect fraud, and ensure security.
• To comply with our legal and regulatory obligations under Indian law.

Data Sharing & Disclosure

We may share your data with trusted partners only where necessary to deliver our services. All third parties are required to maintain confidentiality and security of your data.

• Delivery & Logistics Partners: We share your name, address, and phone number with shipping partners solely to fulfil your delivery.
• Payment Processors: Handled by secure, PCI-DSS compliant gateways. We do not retain full card details.
• Technology Providers: Service providers who operate our website, email platform, and analytics tools, under strict data processing agreements.
• Legal Authorities: Where required by law, court order, or to protect the safety and rights of our customers.

We do not share your data with advertisers or data brokers for marketing purposes without your explicit consent.

Cookies & Tracking

Our website uses cookies to enhance your experience. We use:

• Essential Cookies: Required for the website to function (e.g., your shopping cart and login session).
• Analytics Cookies: Help us understand how visitors use our site. Data is anonymised (e.g., Google Analytics).
• Preference Cookies: Remember your settings such as currency, language, or region.

You can manage cookie preferences through your browser settings at any time.

Data Security & Retention

We implement appropriate technical and organisational security measures including SSL encryption, secure hosting, and access control policies to protect your data.

We retain your personal data for as long as necessary to maintain your account, comply with legal obligations (typically 7 years for financial records under Indian law), and resolve disputes. When data is no longer required, we securely delete or anonymise it.

Your Rights Under the DPDP Act

Under India's Digital Personal Data Protection Act, 2023, you have the following rights as a Data Principal:

• Right of Access: Request a summary of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your data where we no longer have a legitimate basis to retain it.
• Right to Grievance Redressal: Raise a complaint with us if you believe your data has been mishandled. We will respond within 30 days.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Right to Nominate: Nominate another individual to exercise your data rights in the event of your incapacity or death.

To exercise any of these rights, contact us at privacy@unscreations.com. We will respond within 30 calendar days.

Children's Privacy

Our services are intended for adults aged 18 years and above. We do not knowingly collect personal data from children under the age of 18. If you believe your child has provided us with personal information, please contact us at privacy@unscreations.com and we will promptly delete such data.

Third-Party Links

Our website may contain links to third-party websites. Once you click an external link, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites before sharing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after the effective date constitutes acceptance of the revised policy.

Contact & Grievance Officer

If you have any questions, concerns, or complaints, please contact our designated Grievance Officer: